Since we launched McFly Total Access in November 2020 we have had the best time getting you behind the scenes into the weird and slightly dysfunctional world of McFly. Whether it’s been seeing you at a Soundcheck Party on tour, seeing the memes you make of us cringing through Nowhere Left To Run, or taking Dragonball from a leaked demo all the way to The O2 Arena, it’s been an amazing experience getting to know the Galaxy Defenders just that little bit better.

MTA has been a brilliant way to be able to share music, gags and insights with you at a time when most of us were confined to their own 4 walls (global pandemic, anyone?) Thankfully the world is now a very different place and we’re in a position to get out and gig and see you in person, which is literally our favourite thing.

So, we ended MTA on 15th October 2022. We’ve put this page together to tell you everything you need to know.

We know you’ll have questions regarding your account and your subscriptions. Please read all the info below which will explain everything and any action that you may need to take.

Most importantly, a MASSIVE thank you for sticking with MTA until the end. We’ve genuinely loved having such an important connection with our fans.


WHAT YOU SHOULD DO NOW

To ensure you are not incorrectly charged for your MTA subscription, you need to cancel your account immediately.

The steps to cancel will depend on how you initially signed up. See the links below.



‣ If you signed up through the MTA website, your account has been cancelled.


‣ If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039


‣ If you signed up within a Google Play/Android app, follow the steps here: https://support.google.com/googleplay/answer/7018481


‣ If you signed up within the Roku channel, follow the steps here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription


‣ If you signed up with Amazon, follow the steps here: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE


FREQUENTLY ASKED QUESTIONS

When is MTA closing?

MTA closed on Saturday 15th October 2022. You can no longer sign in to your account, watch any content, or use any functionality of MTA.


When will my subscription end?

Once you’ve cancelled your account, your subscription will end when your next billing date would have been. For example, if your monthly subscription renewed on the 20th August and you have cancelled your account, your subscription will end on the 20th September.


My subscription is already cancelled. Do I need to do anything?

No.


Why can’t you cancel my subscription automatically?

As payments are handled by a third-party service, we are unable to automatically cancel your subscription. You should use the instructions above to manually cancel your account. This ensures you will not be charged for a renewed subscription.


I’m a monthly subscriber. Will I get a refund?

You should cancel your monthly subscription to avoid paying for a subscription period beyond MTA’s closure.


I’m an annual subscriber. Will I get a refund?

If your subscription is due to expire after Saturday 15th October 2022, you will automatically receive a pro rata refund. If your subscription was gifted, the gift giver will receive the refund. If you are due a refund, you will have received an email on the 30th November with important information regarding the status of your refund.


What will happen to the apps?

The apps (Android, iOS, Roku, Amazon) are no longer available to download. If you have any of the apps installed, they will no longer function. You need to manually uninstall the app from your devices.


My question isn’t answered here and I need help.

Email support@mcflytotalaccess.com and we will get back to you as soon as possible.